Terms and Conditions for Rostrevor Holidays
1. The Law and Your Rights
a. These conditions alone shall govern and be incorporated in every Contract for the lease of holiday property owned or managed by Rostrevor Holidays. References to “Rostrevor Holidays” mean Rostrevor Holidays, its employees and nominated representatives (providing they were at the time acting in the course of their employment). References to ‘you’ and ‘your’ mean the person making the booking (the ‘party leader’) and all members of the holiday rental party who have been accepted by Rostrevor Holidays. These conditions set out the basis of your contract with Rostrevor Holidays. Nothing in these Conditions affects your normal statutory rights.
b. All disputes shall be settled in accordance with the laws of Northern Ireland and any dispute between the parties will be subject to Northern Irish laws. The parties submit to the exclusive jurisdiction of the Northern Irish Courts in respect of any dispute arising under or connected with this contract.
c. These booking conditions will apply to all confirmed bookings. These booking conditions supersede any previous conditions.
d. The statutory rights of the person who deals as a consumer relating to mis-described or defective goods or services are not reduced by these conditions and information and assistance regarding statutory rights for consumers are available from Trading Standards Departments or Citizens Advice Bureau.
2. Your Booking
a. The leader of a party wishing to make a booking must be at least 21 years at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by Rostrevor Holidays for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. Rostrevor Holidays accepts no responsibility for personal injury to you or loss or damage to your property or other matters over which it has no control. You must take all necessary steps to safeguard your property and ensure your personal safety.
b. If you wish to reserve one of the properties for the purposes of a holiday, we recommend that you telephone or email first to check availability. A deposit of £100 per cottage, and £200 per 5-star house then secures the booking. In the event of a booking being made within 30 days prior to the arrival date, the full amount of the holiday booking must be sent. We accept most major credit and debit cards (with the exception of laser and American Express), or cheques made payable to “Lecale Cottages”
c. If the accommodation is available when we receive the deposit and we accept the booking, we will email you confirmation of the acceptance of your booking and the booking will be secure once this confirmation has been sent to you. Once a booking has been confirmed in writing the deposit is non-refundable. When you receive your confirmation, the details must be checked carefully. If anything is incorrect, you should notify Rostrevor Holidays immediately.
d. The balance of the rental is due 30 days prior to the arrival date. No further invoice will be sent to you and you must make this payment in good time. Failure to make the payment on time may result in cancellation of the holiday and forfeit of the deposit. All prices quoted on the web site or otherwise advised to you include all booking fees and charges. If any payment by you is not honoured for any reason whatsoever, Rostrevor Holidays is entitled to make an administration charge of £25.
a. In the event that you cancel the holiday once the contract has been completed, you will forfeit your deposit. If cancellation is within 30 days of arrival date, full payment will be kept, if cottage or house can not be re-let. We recommend that you take out holiday insurance.
b. Your occupation of the holiday accommodation will be on the terms contained in this document under the heading Terms of Hire.
c. Rostrevor Holidays does not expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, Rostrevor Holidays will contact the party leader (by telephone or email) as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change. If you do not want to accept a significant change or any alternative property offered or Rostrevor Holidays cannot offer you a suitable alternative property, you will receive a full refund of all monies paid to Rostrevor Holidays. No compensation, expenses costs or other sums of any description (including the cost of securing alternative accommodation) will be payable in any circumstances.
4. Complaints Procedure
a. Should any cause for complaint arise, it must be reported to the local contact or key holder immediately and to Rostrevor Holidays who must be given the opportunity to rectify the situation.
b. Should this fail, however, or you are still dissatisfied, you should telephone details of your complaint to Rostrevor Holidays within 48 hours of the start of your holiday or of the problem arising on 028 417 38727 (an answering machine will take messages out of hours).
c. Written details of your complaint must be received by Rostrevor Holidays within 7 days of the end of your holiday, who will investigate your complaint.
d. This complaints procedure must be strictly adhered to. No inspection of the property will be made when other holidaymakers are in residence.
e. No refund of the rental fee will be made in full or part if you have continued to occupy the property after notifying Rostrevor Holidays of your complaint.
5. Force Majeure
Except where otherwise expressly stated in these conditions, Rostrevor Holidays shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for Rostrevor Holidays’ failure to perform any of its obligations to you which is due to any events or circumstances beyond its control. By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause and all similar situations.
6. THE TERMS OF HIRE, YOU WILL:
a. Not do or suffer to be done on the premises anything which may be or become a nuisance or annoyance to the Landlord or to the occupiers of the adjoining premises or may vitiate any insurance of the premises against fire or otherwise or increase the ordinary premium thereon and not make any alteration in or to the premises.
b. Use the premises and the furniture, fixtures and effects in a tenant like manner and not remove any of the said furniture and effects from the premises and leave the said furniture and effects at the end of the holiday in the rooms or places which they were at the beginning of the holiday.
c. Not use the premises or any part thereof for any other purpose than that of a private holiday residence and not assign underlet charge or part with the possession of the premises or any part thereof or of the said furniture fixtures or effects or any of them.
d. Keep the garden tidy and in good order. Any fouling of gardens or pathways, is to be removed prior to departure, securely enclosed in a plastic bag and disposed of in an outdoor dustbin.
e. Yield up the premises at the end of the tenancy with all the said furniture fixtures and effects in the same clean state and condition as they were at the beginning of the tenancy and make good pay for the repair of or replace all such articles of the said furniture fixtures and effects as shall be broken, lost, damaged or destroyed during the tenancy (reasonable wear and tear excepted). If beds in more than one room require changing when a ‘couples only’ discount has been applied the balance of the full occupancy rate will be charged.
f. Pay for the cleaning of all counterpanes, sofa covers, curtains, rugs and carpets which have been soiled during the tenancy (reasonable use thereof nevertheless to be allowed for). An additional flat charge of £50 will be made if any such soft furnishings require additional cleaning.
g. Ensure the holiday property is securely locked when not occupied during the holiday let.
h. To keep pets, where allowed, under strict and proper control at all times, especially with regard to conditions 6e-g inclusive. Pets are not to be left alone at any time in or near the property unless in a kennel or crate. Animal hairs to be removed from carpets and furniture prior to departure. Pets are not allowed in bedrooms or on furniture. Any fouling of gardens, yards or lanes is to be removed prior to departure, securely enclosed in a plastic bag and disposed of in an outdoor dustbin.
i. Rostrevor Holidays and its representatives shall be allowed access to the accommodation at any reasonable time during any holiday occupancy.
j. Accept that in rural locations people have to earn a living and often keep long hours and also accept the smells and noises associated with the countryside and farm life.
k. Limit the number of occupants to the number stipulated on the Rostrevor Holidays web site and the party to those detailed when booking. Rostrevor Holidays reserves the right to refuse admittance to the holiday property if this condition is not observed.
l. The Tenant hereby acknowledges that his/her occupation of these premises under this Agreement is required for his/her holiday ONLY and undertakes to vacate the premises at the expiration of the tenancy to enable Rostrevor Holidays to meet its obligations under other Agreements made or to be made for the seasonal holiday lettings and/or to reoccupy the premises.
m. If you or any member of your party fails to comply with these terms or if Rostrevor Holidays or its representative has cause to reasonably believe that damage is likely to be caused, has been caused or is being caused by you or any member of your party, Rostrevor Holidays is entitled at its sole and absolute discretion to refuse to hand over to you or to repossess the property (which includes the fixtures, fittings, furnishings and decorations). These circumstances will be treated as a cancellation by you. No refund of any monies you have made in respect of your booking will be made and nor will Rostrevor Holidays have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as costs incurred by your needing to secure alternative accommodation). In this situation Rostrevor Holidays is under no obligation to find you any alternative accommodation.
7. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms.